Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 1 - 5 business days
  • Europe : 2 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

Infinite Resin Studio, or Any person that acts on the behalf of Infinite Resin Studio, will NEVER for any reason at all ever give out any of the following to any person or company unless not doing so would put us in violation of any U.S law, or Etsy policy:
•Names of persons that conduct business with our shop
•Addresses of current or former customers
•Orders placed or returned by any current or former customer
•Any communications between customers and Infinite Resin Studio
Unless it is solely to provide Etsy with correspondence pertaining to any cases opened by a customer or our shop.
It is our goal and duty to ensure the privacy of all of our clients, including current, former or prospective.

If such an event occurs that information is requested from us by any law enforcement agency we reserve the right to comply with said request.

Any questions regarding our privacy policy should be written and can be sent to help@infiniteresinstudio.com

Frequently Asked Questions

Refunds and Returns

At this time we do not accept refunds but if there is a problem with your order, please let us know and we will be glad to assist you.
If you would like to Return your order to exchange it for a different set you may do so as long as you agree to handle the shipping fees associated with said order. A return label will be e-mailed to you upon request. We ask that you please initiate the return process no later than 15 days after you receive your order.

Legal imprint